Refund Policy for Wixx Media

( A Unit Of Vishnu Traders )

Thank you for choosing Wixx Media for your web design and development needs. We strive to provide high-quality services and ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

General Principles:

  • Project Stages: Our projects are typically divided into distinct phases (e.g., Discovery, Design, Development, Testing, Deployment). Refunds, if applicable, are usually considered based on the completed phases.
  • Client Communication: Open and timely communication is crucial. We encourage clients to address any concerns or issues promptly. We are committed to working with you to find mutually agreeable solutions.
  • Project Scope: This Refund Policy applies to the initially agreed-upon project scope as outlined in the project proposal or contract. Any changes or additions to the scope may affect refund eligibility.
  • No Refunds for Completed Work: Once a phase of the project is formally approved by the client in writing (email is sufficient), and payment for that phase has been processed, no refunds will be issued for that specific phase. This signifies client acceptance of the completed work.
  • Non-Refundable Expenses: Certain expenses, such as third-party software licenses, domain registration fees, hosting fees, or stock photos purchased specifically for the project, are non-refundable. These costs are typically passed on to the client.
  • Force Majeure: We are not responsible for delays or failures in project completion due to events beyond our reasonable control, such as natural disasters, acts of government, or internet outages. In such cases, the refund policy may not apply.

Refund Scenarios:

  • Project Cancellation by Client: If the client cancels the project before any significant work has begun (i.e., before the design phase is approved), a full refund may be considered, minus any administrative fees or costs incurred up to the point of cancellation. If the client cancels after work has begun on a specific phase, a partial refund may be considered based on the percentage of work completed on that phase, less any non-refundable expenses.
  • Project Cancellation by Wixx Media ( A Unit Of Vishnu Traders ) : Wixx Media reserves the right to cancel a project due to unforeseen circumstances, such as client non-responsiveness, refusal to provide necessary information, or breach of contract. In such cases, a refund will be issued for any payments made for work not yet completed, less any costs incurred.
  • Dissatisfaction with Completed Work (Limited): While we aim for client satisfaction, refunds for subjective dissatisfaction with design elements are generally not provided after the design phase is approved. We work closely with clients during the design phase to ensure their vision is realized. If there are demonstrable and significant deviations from the agreed-upon design specifications that cannot be rectified, a partial refund may be considered at our discretion. This applies only to substantial, verifiable deviations, not subjective preferences after approval.
  • Technical Issues: If technical issues arise that prevent the website from functioning as specified and cannot be resolved within a reasonable timeframe, a partial or full refund may be considered, depending on the severity of the issue and the stage of the project.

Refund Process:

  1. Written Request: All refund requests must be submitted in writing (email is acceptable) to support@wixxmedia.com outlining the reasons for the refund request.
  2. Review and Evaluation: We will review the refund request and evaluate it based on the terms of this policy and the specifics of the project.
  3. Communication: We will communicate our decision regarding the refund request within 3 business days.
  4. Refund Disbursement: If a refund is approved, it will be processed within 5 To 7 business days using the original payment method.

Important Considerations:

  • This Refund Policy is subject to change without notice.
  • This policy should be read in conjunction with the project proposal or contract.
  • We encourage clients to thoroughly review the project proposal and clarify any questions before proceeding.

Contact Us:

If you have any questions regarding this Refund Policy, please contact us at support@wixxmedia.com.

This Refund Policy aims to be transparent and fair. We value our clients and are committed to providing excellent service.